Frequently asked questions
Unfortunately, no. However, we would love for you to come and learn with us, so once you’ve enrolled onto a course, we can provide you with a document which states that you will be learning with us, the duration of your course and the amount you’ve paid for the course. This can be used in support of a visa application.
Yes! Una Paloma Blanca issues two types of certificates. The first is a certificate of participation - this shows
the course you took and the duration of the course. We also offer a certificate of achievement - for this, the
student will need to take part in a certification lesson with a teacher at an extra cost of €75,- for the session
and certificate.
As we are a registered school, our certificate of achievement can be used as proof of training.
A regular group course is 12 lessons of 1.5 hours. The lessons are once a week, so the total number of weeks
will be 12 weeks.
An efficient group course is 10 lessons of 1.5 hours. The lessons are twice a week, so the total number of
weeks is 5/6 weeks.
Private lessons can be booked at your discretion. However, we usually sell them in blocks of 10 so we can work on long-term goals and devise a study plan together.
Of course, learning a language takes time and a lot of effort. Our teachers will not only provide effective and challenging lessons, but they will also provide you with plenty of extra resources for you to work on at home. For a course of 1.5 hours per week, we recommend that you spend about two hours per week on self-study to reinforce your learning. Self-study can significantly boost your progress, so it is definitely encouraged. The amount of time you dedicate to it is up to you, but we do assign homework to help you along the way!
We believe learning a language should feel like you are opening your mind, rather than overworking it! Our teachers are a creative bunch, they make the lessons as interactive and joyful as possible. But of course, they are trained professionals who know what they’re doing! If you have a goal, we’ll help get you there.
To follow a course at Una Paloma Blanca, you need two things - the course, and material. The price you see is for the course, and our study books are sold for an additional fee, please check which fee applies to your study material.
After you’ve found the perfect course and level, our admin will add you to the class and send an invoice to your given email address. Once this invoice is paid, the enrollment is complete, and then we can send your materials to you. Please note that our admin will respond to your inquiry within a maximum of 2 working days.
At UPB, we offer level placement lessons at 59 EUR for an hour. During this placement lesson, you will work with
one of our native teachers, who will test your language skills to see which level would be perfect for you.
If you have already followed a course in that language, you could present your certificate as proof that you’ve
achieved a certain level.
With private courses, a placement test is done in the first lesson so the teacher knows the areas to work on.
It is possible to pause your private/duo lessons, however we ask that you complete your course private/duo
course within 3 months. After 12 months, outstanding private/duo lessons are no longer valid and can not be
refunded.
For group lessons, if you are going to be absent from more than 2 - contact us and we can discuss enrolling you
on a future course. You will have to pay for the additional lessons when starting a new course.
If you would like to stop them completely, of course you may do this, however payment for the lessons must still
be made and/or will not be refunded.
After enrolling onto a course, you have 2 week’s ‘breathing time, within which you can cancel your enrollment
with us unless your course starts within the 2 week period. Once your course has started you can still cancel your
enrollment but you will have to pay for the full course. Consult our terms and conditions for more information.
After the two weeks or after your course has started you can still cancel your enrollment. However, you will not be
refunded (fully). Please consult our general terms and conditions for details.
You can cancel your enrollment by emailing the admin office. State in your email: Your name, the course you enrolled for and possible additional information. Our email address is info@unapalomablanca.com You are free to cancel your enrollment at any time. However, in the case of late cancellation or when the course has already started our terms and conditions do apply. Consult them for the details regarding refunds and cancellations.
We understand that sometimes life gets in the way of learning, and so if you do need to miss a class, please inform either your teacher (if you have their contact details) or send an email to our admin team.
The price for lessons on-site will differ slightly. We would need to calculate the distance the teacher travels from the school, and once calculated, the fee will be added to the amount before enrollment on to a course.
Yes! UPB works with companies both on-site and in our centres, offering language courses of all levels, for a wide range of responsibilities. We have packages available for small, medium and large groups. Tell us what you need and we can build a program.
We ask that private and DUO courses are completed within 3 months - this gives you the flexibility to arrange your lessons as frequently as you like, suitable to your schedule.
Yes you can get a refund if you cancel your enrollment within two weeks. After these two weeks you are entitled to a partial refund. Once your course has started we do not refund any funds except for unused study materials. Please consult our general terms and conditions for details regarding refunds.
At UPB we think consistency is key to effective learning, so our courses are planned mostly with one teacher. Sometimes, if a course is quite intensive, or if it is a large group, it is possible that 2 teachers will conduct the course.
Unfortunately, payment by DUO is not available at UPB.
Yes! We would recommend doing a private course, this way we could work directly with your goals to help you prepare for the inburgering. At the moment, we don’t have inburgering specific group courses.
A notebook, a pen, the book and an open mind should do the trick!
All terms can be found via this link. If there are any questions, don't hesitate to contact us!
